Water and Wastewater Services

With more than 130 years in the water and wastewater industry, Aqua has the necessary expertise to meet the needs of municipal water and wastewater systems large and small. Read on to learn more about our capabilities and how we can help you.

Our Water and Wastewater Treatment Capabilities Include:

Water Treatment & Distribution

Aqua provides professional personnel to maintain and improve water systems through all phases of design, building and operation. This includes:

  • 24/7/365 response to service interruptions or water quality issues
  • Proactive maintenance of infrastructure
  • Safe and professional installation or replacement of pipes, valves, hydrants, services, meters, pumps, etc.
  • Fully-licensed operators with technical expertise

Wastewater Treatment Services and Collection Systems

Aqua offers wastewater services improving the quality of water distributed back into the environment.

  • 24/7/365 response to service interruptions or wastewater collection issues
  • Proactive maintenance on critical equipment and operating assets
  • Safe and professional installation of wastewater infrastructure
  • Fully-licensed operators with technical proficiency
  • Sustainable wastewater management

Regulatory Compliance

As part of our water services, Aqua proactively manages compliance with federal and state regulatory agencies, including:

24/7/365 Customer Service

Aqua provides round-the-clock customer service to assist with questions, billing, service requests and outages – 24/7/365, including:

  • A toll-free 800 line
  • 24/7/365 a year support and dispatch
  • Meter reading – manual and remote uploads to billing system
  • Billing and payment collection (electronic, paper and online bill pay options)
  • Service request and management system, ServiceLink
  • Real-time service interruption notification, Aqua Notify

Continuous System Monitoring

Aqua provides remote system monitoring services, which includes:

  • 24 hours a day, seven days a week, 365 days a year staffing to manage and monitor key system parameters
  • Routine analysis to asses system performance and trends
  • Communication with relevant parties during emergency events

Preventive & Emergency Maintenance

Aqua provides preventive and emergency maintenance to ensure reliability and quality day and night, such as:

  • Preventive and emergency crew on call 24/7/365 to service planned and unplanned events
  • Media removal, leak detection, main replacement and trenching
  • Leak detection, main replacement and trenching

Engineering, Asset Management & Capital Planning

Aqua provides a professional and licensed staff to address immediate infrastructure needs and assist with strategic plans to maintain, enhance and grow water and sewer systems. This includes:

  • Engineering design and project management
  • Capital project planning, prioritization and budgeting
  • Facility and system maintenance planning, prioritization and management

Data Security & Privacy

Aqua, an Essential Utilities company, is committed to the safe, secure and reliable operation of its information technology and operations technology systems. Essential has a robust and long-standing cybersecurity program, which is aligned to the National Institute of Standards and Technology (NIST) Cybersecurity Framework.

As cybersecurity threats continue to evolve and increase both in sophistication as well as complexity, the Essential strategy has been to operate utilizing a risk-based approach and continuous improvement through the following methods: Governance, Risk Management, Controls, Policy & Compliance and Awareness, Training and Assessment. Learn more about each of these methods by visiting our 2020 Essential ESG Report here.

Want to learn more about our water and wastewater treatment services and solutions? Contact us by filling out the form on this page.